Dave in Washington said: “I am one of the many unfortunate people that are victims to our economy. My unemployment insurance is on hold because my school did not report to the state that I was a student and part of the worker-retraining program. Because I have no income, I have not been able to pay my full car payment. My parents have been able to help, but HSBC doesn’t care that I can only pay a portion of my payment.
I called last week to set up payment arrangements, and spoke with Jose. Jose did not care at all about my situation, and when I told him I do not even have money to buy food, he told me: “I don’t care if you can eat or not, you need to make you car payment.” When I asked to speak with a Supervisor, he put me on hold for 17 minutes, came back and said their were no Supervisors available. He then laughed, made some comment about America and then hung up.
Of course when I called back, the next Customer Service Rep said that there was no Jose in the call center and there is no way for her to tell who has been in my account. Before I could even ask another questions, she was asking me how much I can pay.”
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