GJ (no location given) said: “When making an online credit card payment, HSBC will not accept the current calendar date, but shoves the date forward by at least one day. In other words, if you make and online payment on August 28 at 7:32 AM CST, their online program will not accept 8/28 as the payment date, but forces the user to choose a later date such as 8/29.
Payments are often slow to be applied and of course, late charges may apply.
Not too long ago, I purchased what turned out to be defective goods. Protected under the credit card agreement, right? WRONG.
Despite certified letters, faxes, emails on their website to customer service, HSBC refused to address the issue.
It took me three months of my own effort, ignoring HSBC’s avoidance tactics (we didn’t receive your three faxes, asking for the same information repeatedly, refusing to acknowledge the certified letter as not containing enough information although the questions asked by HSBC were duplicated in detail in the letter), the vendor finally issued a refund.
HSBC never issued a credit for the interest accrued on the returned merchandise.”
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