DD in Arkansas said: “I opened an online savings account with HSBC. They accepted my deposit, then contacted me and told me it was closed due to fraud. They couldn’t verify my address, employment or anything. I pulled my Experian report, which they claimed to have been using in determining my identity.
It verified every detail HSBC said it didn’t.
They went so far as to tell me there is no such address where I live. I insisted that contrary to what their “systems” were telling them, that I was sitting at that moment, at the address. They even send my HSBC credit card to this “nonexistent” address.
I suggested they call the post office. They instead searched google, and told me google did not list the address. It’s a rural area and google just doesn’t have it. They refused to help in any way, they told me the phone # I gave was disconnected, which it never had been, they even called me on that same ‘disconnected’ phone # to discuss why they couldn’t open the account.
It was a loosing battle, trying to argue with a computer search engine, rather that fact or logic. I hope they fail, I have since transferred my HSBC credit card balance to Capital One. HSBC belongs in some third world nation, where people don’t know any better. SHAME ON HSBC.”
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