S in New York said: “I have had my mortgage with HSBC since 2006. They purchased the note from a smaller bank 30 days after closing. Since I bought this house, many things have changed. I divorced my husband, the primary breadwinner and lost my job in late 2008. I had been granted a modification once before and after my job loss, I requested another break from HSBC.
I faxed my unemployment letter and bank statements 4 different times and each time I was told by a customer service rep that the documents were not received.
Meanwhile I’m trying to keep up my payments while struggling with little money and am getting no answers or support from HSBC. I contacted a local housing authority office and was told that HSBC is not a stable lender now that they have taken on Beneficial.
I know that Beneficial is a predator and was not happy that HSBC was aligned with them. After 8 weeks of deliberation, I received my modification approval from HSBC in the mail. The letter was dated 6/4 and I received it 6/16. Why would the letter sit in house for 12 days?? The letter was congratulating me on my approval for the modification but when I read the details, I nearly screamed.
HSBC was lowering my payment less than $200 for 6 months. I immediately got on the phone with HSBC and asked how this was going to help me since the payment was more than my monthly unemployment award? I got switched back and forth between different departments and each representative had different information. One told me I was not to make the June payment because the modification decision had not been made until the 4th and the other told me I was expected to make both June and July’s payments immediately.
When I wouldn’t confirm my checking account information to authorize a payment, the representative became agitated and RUDE. He was awful to me and I demanded to speak to someone else. I did not get anywhere after an hour on the phone with these animals and am still stunned that they will not work with me in this difficult time. I am working with local representatives to prove that my interest rate is predatory and I hope to eventually win this battle.”
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