CH in Oregon said: “I have never paid my HSBC Best Buy credit card late. In fact in order to prevent late payments I have actually paid their rush payment fee several times. However when I opened my statement this month my jaw almost hit the floor when I saw 20.99% interest on my 0% same as cash account.
I immediately called the customer service phone number on my statement only to hear a repeated message that instructed me to press * to receive a text message with the company’s contact information. (Apparently customer service is a phone number to give you the text info to get the phone number for the ACTUAL customer service).
Anyway, the text I received wasn’t the phone number at all, it was instructions to reply Y to accept a charge for 9.99 to receive the phone number. Are you kidding me? I now have to call to be instructed to text to reply and pay ten bucks to get the phone number for customer service to fix a financing mistake YOU made?
Needless to say I spent the next hour on hold and talking to several Best Buy representatives before finally being “transferred” to HSBC who then told me they were the wrong customer service department for retail accounts.
This situation has yet to be resolved. I’ll try again tomorrow. But honestly, if I’m being charged interest for their mistake and then intentionally misled and charged fees to get a CORRECT phone number for customer service when the phone number on my statement should be legitimate, I’m going to do everything possible to pursue a lawsuit. And because it’s Best Buys name on my statement and not HSBCs I’m taking them down too.”
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