AD in California said: “We were due to pay off our HSBC account for our Levitz account in January. Prior to the due date, I went online and submitted an online check at the cost of $15.00. I entered all the correct information as instructed, received a confirmation of payment, and assumed we were done. A day later, we received a “payment received” e-mail from HSBC, furthering our assumption that we were good.
In April, we began receiving calls from an 800-959-1373 number. Since we received telemarketing calls constantly, we generally don’t answer 800 numbers. After an onslaught of calls over the next couple of days, I finally decided to answer the call.
The person on the other end informed me that our account was past due and now we we owed the deferred interest charges totaling more than the original balance on the account.
When I presented the information, they explained that the number submitted online was not a good account number. When I confirmed AND provided them with the number, they said they would check to see if they could remove the finance charges. Of course…in true HSBC fashion, they said “no”.
We have battling them over the past two months over this issue. They will not even consider that the problem is on their end….I’m frazzled. We did exactly what we were supposed to do. We received confirmation of payment, but HSBC fails to change anything….any help?”
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