EW in Colorado said: “There have been occasions where HSBC Retail Services claimed to have sent a bill but I never received one. As my responsibility, I contacted Retail Services to request another bill be sent so payments can be made on time.

On one occasion they claimed they sent another bill but I never received the second statement. The next month they charged a late fee which I disputed however they played ignorant and repeated statements that they were in the right to charge a late fee.

Neither customer service or HSBC would take any responsibility for what they claimed to be the postal service’s fault.”

Related posts:

1. First HSBC bill arrives late, and with late fees
2. HSBC and Costco Stealing From Customers Says One
3. HSBC employees blame customers, management for cutbacks
4. HSBC sends credit card and bills to wrong person
5. HSBC blames economy for credit card rate increases