HSBC Horror Stories

MC in North Carolina reports:  “I have a Best Buy card that was reported to a credit reporting service as being 30 days past due. I contacted HSBC retail services and was told that my March statement was returned as having an incorrect address. The “supervisor’ I talked to stated that the late fee would be removed and notice would be made to the credit reporting service to remove the account from past due. I later called back 4 times requesting a copy of my March statement talking to 7 different people plus 3 “supervisors” all assuring me that the statement would immediately be faxed to me. The following day after not receiving the statement I called again and after approximately 45 minutes I talked to both a representative and a “supervisor.” The “supervisor” informed me he would fax the statement when he faxes the statement sometime in the next 24-48 hours (after over 72 hours I still haven’t received the Fax). He also informed me that the BestBuy account was in default, reported as such to the “credit reporting agencies” and was closed by HSBC due to my default of $45 (missing statement).  This “Supervisor” was totally unprofessional and abusive during this telephone call.”