LF in Massachusetts said: “Trying to refinance to consolidate loans, one of which is Beneficial/HFC (subsidiary of HSBC). I have been trying to get a payoff figure for 2 days for the attorneys office.
First I spoke to Sara Bowler (sp?) and was told that I must fax my request, which I did. She said there was a 24-45 hour turnaround on my request. When I did not hear back w/in 24 hours, I spent over 3 hours and spoke to 4 different reps. One told me that there was no “payoff dept” or contact telephone for them, only a fax# (where I faxed my payoff request.
I ask for a verbal payoff, they tell me they cannot give it to me because only the payoff department can figure that (they just told me there was no “payoff dept”).
Then I am put on hold while they spoke to someone who does payoff figures, and am told that they cannot “rush” the figure. (“Rush”???? it has been over 24 hours since I faxed my request and I am closing tomorrow, which I told Sara when I spoke to her first).
Then after I ask for a name of someone who does payoff figures, I am told they do not know. I asked for the name of the person who could not “rush” the figure and I am told they do not know.
Then I am told again that the payoff dept cannot be reached by phone. I talk to someone else. They tell me the same. No one knows who Sara Bowler is (yeah, right). I ask if they want to be paid or not, they tell me they cannot help me.
UGGGGGGGHHHHHH”
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