BC in Alabama said: “I have had an account for many years that I used as a line of credit. In February I sent a 6000 payment and it was returned to my bank. It was sent to my old Beneficial branch office and they had moved my account to another Beneficial office. I contacted the new office and resent the payment and was assured all was ok. I paid the next payment to the new beneficial office.

I then sent in a regular payment to the new Beneficial office. After that payment was submitted I received a letter stating that all of the branch offices were being closed. That payment was also returned to my bank. I then received a letter stating that my credit line had been reduced. All of these years my payments were on time.

The two times they were not were due to Beneficial apparently closing and changing offices and not even having the mail forwarded, or maybe my bank does not forward. I have all of my records proving this but have been unable to contact any “english as a first language” personnel.”

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