“Hello, I am writing this message about the today’s bill statement from Best Buy after I bought new laptop 02/18/07. I just received my first mail from Best Buy today and found I already charged with $29 late fee!! However, my point is I never received previous letter with the statement, so I was not able to see my really first bill. I have 8 years of excellent credit history and never ever paid late any of my credit cards or exceeded any of my credit lanes. So when I called to customer service 800-365-0292 and told it, I was expecting they would consider this is the FIRST TIME failure and also actually is NOT MY failure to deliver to my home the first statement. It’s so easy to check at least with my Best Buy account I never paid late and usually paid much before the expiration of the promotional period.
“Customer service manager Carlos refused to eliminate this first time late fee punishing me for somebody’s fault. I told him I am ready to completely pay off the full amount of $425.99 right away, but in spite of this, he said it would be late fee anyway and, moreover, after 10 days they will report it in credit bureau. I am really not happy with this kind of service. Today I already immediately sent my $425.99 online from my bank account, which supposed to post on Best Buy account 04/30/07 and waiting for your response if I need to send your late fee to clean up and to close my Best Buy and Rewards accounts. Thank you for your reply in advance, signed, etc.”
And the reply:
“I am Cyrine with Best Buy Customer Care. I apologize for any inconvenience you have experienced related to your concern. This level of technical support is beyond our capabilities via email. For the most accurate response to your questions, please contact the bank administering your card. The contact information is: Household Bank (SB), N.A. 1-800-365-0292 Customer Service 1-800-433-5975 Fax. Please do not hesitate to contact us with any questions or concerns. We look forward to your next visit to one of our stores or to www.BestBuy.com. ”
Related posts:
I am so happy to see this page.
I have been a customer of not one but two
vendors who use HSBC bank for their credit
card . I have been frustrated for years as I try to pay down
my bills to find my balance increasing with every payment
due to these unfair practices.
I feel terribly helpless. I have noticed that CITI bank uses
these same practices.
it is about time someone is standing up for the consumer.
We should not be penalized for loving to shop.
Brigttte
You call me again, and I will sue you. I have contacted my lawyer`
here is a list of companies that use HSBC so use caution when dealing with them
Alamo Cycle Plex
American Blinds and Wallpaper
American IronHorse
Apache Honda
Arnold’s Furniture
Art Van
Bally Total Fitness
Bedroom Expressions
Bedroom Super Store
Bergdorf Goodman
Best Buy
Boscov`s Department Stores
Bose
Bowflex
Builders Square
Carpeteria
CC Bill.com
Climate Control
CompUSA
Costco
Culligan
Custom Hawg
Dana Buchman
David’s Bridal
Decision One
Denver Matress
Dominion Furniture
E Bay account processor
Elisabeth
Ellen Tracy Outlet
Fators Motorcycle Sales Inc
Freeserve plc
First Direct
Full Throttle Motorsports
Furniture Row
Furrows
Gateway
Galyan’s Trading Company
Gardner-White
Giardinelli
GMAC
GM Card
Good Guys
Guitar Centers
Hattiesburg Cycle
HealthCare
Heilig Meyers
Helzberg Diamonds
Home Base
Home Show Canada
HP Shopping
HSBC Delhi Golf Club Credit Card
HSBC Tollygunge Credit Card
John Burr Cycles
John Lewis
K Mart
Kawasaki
Kittle’s Furniture
Kodiak Yamaha
Kragen Auto Parts
Krauses
Levitz
Lindsay Eco Water Systems
Liz Claiborne
Los Andes Air Systems
Los Angeles Motor Sports/Sam Ash
Lowry’s Kawsaki
Lucky Brand Jeans
Mac Tools
McRae’s
Marbles Credit Card
Marbles Loans
Marks & Spencer
Marlow Furniture
Massachusetts Guitar Center
Menards
Mexx
Mitsubishi
Mor Furniture for Less
Musicians Friend
NamCo
Nautilus Sleep Systems
Neiman Marcus
North Shore Cycles
Northern Tool
Oak Express
OfficeMax
One Source Heating and Cooling
Oreck
Parisian
Payless Cashways
Pergament Home Center
Plunkett Furniture
Polaris-Sea Doo
Powerhouse
QVC
Rainbow
Rainsoft
Rhodes Furniture
Rooms to Go
Ruby Gordon Furniture
Saks including Saks Fifth Avenue -
( Includes Saks Off 5th, Parisian, Proffitt’s, McRae’s, Younkers, Herberger’s, Carson Pirie Scott and Bergner’s )
Boston Store
Sam Ash
Saturn
Sears Home Improvement
Seamans Furniture
Selfridges
Sleep Better
Sleep Number Bed System
Sony
Sound Advice
Sound Track
Storehouse Furniture
Sun Valley Water Beds
Suzuki
The Brick
The Goodguys
The Home Place
The Powerhouse
The Wiz
Tony’s Cycles
Toshiba
Transamerica
Union Plus Card
United Furniture Warehouse
Vauxhall Motors Ltd
Waitrose
West Coast Motor Sports
Wolf Furniture
Yamaha
your interest rate could end up at 32.25 % without any reason
this may help anyone that has / is being hit with the 32.25% intrest rate
it’s the one that helped me
1-800-753-6529 x6449
be nice and she may be able to help you out she seemes to be the only one that cares at hsbs and she helped me out
got my rate down to 13.99