Boscovs and HSBC Forgets To Mail December Bill

Boscovs and HSBC Forgets To Mail December Bill

TH in Pennsylvania said:  “HSBC manages the credit department for Boscovs Department Store.  I opened a charge with Boscovs in August and all of my payments were on time.  I did not receive my December bill, so when I received the January bill it contained $40 in late fees and finance charges.  I called and they basically told me they did not get the bill back so therefore, I must have received it and they would not waive any of the fees.  I immediately cancelled the account and mailed in the balance I owed for merchandise only.  They are currently charging me $15 a month for late fees and then finance charges on the balance.  The balance is up to $79.  I called again today and they said there is nothing they can do - I need to pay the entire balance.  Any suggestions?”

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