GQ in California says: “Well it looks like I’m having the same problem as other consumers. On several occasions my statement had been sent late causing me to pay over the phone and pay the $15.00 fee. On April 23, 2007 I spoke with customer service rep Kiara. I asked her for the valid website to pay my bill. She responded with www.hrsaccount.com. I advised her that I had tried the website and could not access it. I told her that it was a bogus website that didn’t work. I told her to put a supervisor on the phone so I could put a complaint in. I was told there wasn’t one on duty.”
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