A reader sent this success story: “Lost mortgage due to HSBC Credit report - after a long fight - I WON and HSBC CHANGED.
Short story - HSBC Best Buy indicated they charged off my account in 1/05. I was never informed of this, brought the account up to date and it has been current for over two years. In 10/08 they reported to the credit bureaus that it was charged off. I called HSBC Best Buy and was told that they don’t have to inform consumers of what HSBC does.
WHAT I DID: I wrote the Comptroller of the Currency, the Better Business Bureau, State Attorney Generals, my senator but they still refused to help.
WHAT DID HELP: I wrote to every member of their board of directors - all information is available on line (search HSBC Board of Directors). I wrote members of the board at their business addresses - NOT addressed to the HSBC address.
RESOLVED: After going through all of this I received a letter from HSBC stating: ” As a courtesy, I have taken the liberty of removing the charge off status. . .up dates will be submitted to the major credit reporting agencies.”
It took a lot of work but I won! I think finally writing all of the members of their board or directors at their place of business was the point at which HSBC finally changed.”
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