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You're browsing: HSBC News » General News » Article Title: HSBC USA retail brokerage accounts offline
10
Feb
HSBC USA retail brokerage accounts offline
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Retail brokerage customers of HSBC Bank USA were unable to view their account balances or make trades online for the past week after bank staff took down the site to fix technical difficulties. HSBC technology personnel were “doing some maintenance last weekend and discovered some technical difficulties,” said bank spokesman Neil Brazil. So they took the site down “while they ironed out the problems.” This is said to be a maintenance issue.

HSBC has had computer problems lately, but none as big a the almost week-long crash of a few months ago. In the United States one customer reported incorrect balances on their home mortgage, while another asked if HSBC’s payment website was down again. If HSBC had system-wide problems again it was hushed up.

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