An HSBC call center employee in India has been arrested. The employee is charged with duping an HSBC customer in Greece by asking for the customer’s ATM card PIN number. Authorities say the employee may have had up to four accomplices.
The Greek customer called HSBC looking for help and answers. Instead the customer was asked for information not needed to assist the customer. The HSBC employee purchased a vehicle, cleared his credit card debts and even invested the remaining amount, all of which was ten illegally from the Greek HSBC customer through illegal ATM withdrawals.
The former HSBC employee is said to have confessed and revealed that he took help from four persons in making the withdrawals. Ignoring the special trust and confidence expected in his job, Rahul Kumar, working for HSBC’s call center in Visakhapatnam’s Siripuram for the past year and a half, talked Eva Pagony of Greece in to giving him information needed to steal her funds.
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