HSBC requires binding arbitration, thus many customers think HSBC abuses customers and the system to generate more profits. When the cost of arbitration far exceeds late fees HSBC thinks they have an air-tight case.
Archive for » March, 2009 «
Commenting on HSBC’s troubled Household Finance unit in the U.S., HSBC Chief Executive Geoghegan said on Tuesday that as the group discontinues writing new business and runs off the consumer lending operations, it expects to see elevated loan impairment charges over the next two years.
HSBC merchant services doesn’t have much luck when it comes to merchants. With the possible exception of consumer favorite Best Buy Stores Inc., HSBC merchants come and go. For a while it got so bad that if a merchant signed a contract with HSBC Merchant Services many wondered about their financial future.
This report comes from the UK. It shows how well HSBC customer service in India understands what the customer is saying. Customer service failed to provide the correct answer:
“It’s important for regulators to avoid an international competition” to over-regulate, said Stephen Green, Chairman of HSBC Holdings Plc, at a conference in London today. Perhaps Green made a safe statement, knowing full well that regulators failed miserably in the US and UK.

