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Forum Name: - HSBC Mortgages
Topic Title: High Call Volume and Non-English Speaking CSR's
Wed Jun 14, 2006 3:59 pm
HV in Washington said "I re-financed with HSBC in April 2006. I was happy to get a lower interest rate but now would give almost anything to have never applied. They charge to pay online or over the phone, so I ordered paper checks which I tried to stop carring. I wanted to speak with someone about my payment and found they do not have a customer service option on their voice greeting and the only way to get a CSR was to press an invalid key three times before it would transfer me to a REP.
"When I get a Rep they don't understand english and I was told due to high volume of calls there was no one else to speak with. I asked if they have an email address to contact them and he said no. . .all he did was repeat "you may make a payment over the phone or online". HE DROVE ME NUTS and never answered my questions. I HATE HATE HATE having taken out a loan from HSBC and I've re-applied with my old company WFS. I pray I get go back to WFS and HSBC doesn't charge me more for leaving."
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