HSBC Watch News Release Forum Index
Forum Name: - HSBC Worldwide Complaints
Topic Title: HSBC Bank Turkey Insensitive, Poor Service
Tue Jan 31, 2006 8:42 am
Murat in Turkey says: I have been trying to solve my credit card problem with HSBC bank Turkish branch for months. Their employees are just insensible and rude. I hope you can find a solution to my problem. I have an Advantage Credit card from HSBC in Turkey. Hovewer, I dont use it because I have lived in USA for the last three years. Last year my card was stolen. Somebody spent approximately 1000 USD on my account. I called them and cancelled the card. I also sent all the documents required to make my claim that I did not do any of these spending. I gave them the exact dates which I did not use the card. They told me that the process requires some time so I should wait.
I waited for a long time as they said. Through this period I contacted them few times and they told me that the process was going on. At last, when I was in Turkey in December I called HSBC bank customer relations unit. I have been told that only the 200 USD is refunded to me. When I asked about the reason, the Customer Relations employee could not give me any information about it. She just got all my contact information again (including my phone number in USA) and said someone will contact with me within a few days. It is approximately one month and nobody called me yet. I sent an email one week ago, but there is no answer to it too.
Thus, I called Customer relations again today. First of all, the employees are just rude. Second, I could not even ask my question because although I answer all of her questions she thinks that my birthdate is not written correctly. Should this be my problem if HSBC bank recorded it wrong? And why did not anybody asked me about it when I tried to reach my account earlier? Are there any standardization on HSBC Bank process or it is just based on the mood of the employees? Anyway, I am completely unsatisfied with HSBC Bank's service. I think they should offer a better service to their customers if they are claiming (I am sure they do!!!!) HSBC is a customer focused service company. I really can not understand how you can be that irresponsive??? DONT WORK WITH THEM. ESPECIALLY IN TURKEY. COMPLETELY UNSATISFIED WITH HSBC BANK. TELL OTHERS ABOUT MY EXPERIENCE PLEASE. HSBC = BAD SERVICE.
HSBC Watch News Release Forum Index - HSBC Worldwide Complaints
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