HSBC Watch News Release Forum Index
Forum Name: - HSBC Fraud
Topic Title: Duped by HSBC, Suggests A Lawsuit
Mon Sep 25, 2006 8:47 pm
I have been unable to pay a Costo Wholesale bill online through my hrsaccount.com/costco because when I use the usual website address on Google I receive reference information not relevant to paying my bill. I tried repeated searches to find the regular website I have been using for the past 12 months, which is mentioned above, but to no avail. I finally found a website, HSBC Watch Consumer Advocates, a watchdog service. which had a link in the text of their website which I clicked on to get to the hrsaccount.com/costco and thus was able to pay this months bill online as I have done, as I said, for the past 12 months.
I have received no notice of a website address change from HRS and I fault them for the problem I was having which would have compelled me to make the payment by mail without assurance that it would not be considered a late payment with the subsequent consequences. I believe some action should be taken by the proper government agencies to see that this practice by HRS or HSBC does not happen again. I can completely understand and sympathize with other persons who have been trapped and victimized by the actions of HBSC/HRS. I am certain that statistically the number of accounts penalized for "late payments" by HSBC/HRS is grossly exagerated because the fault lies with their system and not the account holders, who I am certain intended to pay their bills on time. A nasty consequence of such actions on the part of HSBC/HRS is to harm the credit ratings of the so called "late paying" account holders, so their credit raings are irreperably down graded, so as to cause them difficulty in getting credit at a better rate than before they were reported late in their payments.
A proper and fitting consequence of HSBC/HRS practices would be to have them fined heavily, refrained from doing business, and having them have the credit rating agencies expunge the "late payments" they caused their account holders to have. All that would still not atone for the distress and problems they caused. They should be required to take ads in major newspapers through out the country apologizing for their actions, and write letters of apology to account holders affected by their actions. They should also be required to reimburse late payment fees, with interest, to those whose payments were made within at least a period of 3 wks from the time they were due.
I sincerely hope some or all of the above actions are taken against HSBC/HRS which I hope will stop other credit card companies from doing the same.
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