HSBC Watch News Release Forum Index
Forum Name: - HSBC Customer Service
Topic Title: A bunch of off shore CSR's
Sun Aug 13, 2006 8:15 am
JJ in Arizona said: "Notified HSBC of my pending divorce and asked if they could send me duplicate billing to keep track of the auto loan payments on the vehicle awarded to ex-wife. They said no on dup billing, but would notate the account to notify me if any payment became delinquent. My credit score plummeted in Oct, 2005. She was already 2+ months behind on pmts. They never contacted me. Requested delinquent pmts off my credit due to their lack of follow through on the only option I had to track the loan. They said the account was, in fact, previously notated, as requested, but would not remove bad hits off my credit. Fought with them for 2 months and gave up. Repo'd the vehicle in Dec '05 and paid it off the next week. Absolutely no logical respect from HSBC. A bunch of off shore CSR's that are trained to tell everyone "too bad for you're problems, nothing we can do. And no there is not any upper management that you can talk to to resolve any issues."
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum
Thinking of making a debt settlement offer? See common 
We monitor customer trends for possible violations of Regulation Z and other possible illegal actions.