HSBC Watch News Release Forum Index
Forum Name: - HSBC Customer Service
Topic Title: HSBC Is Most Deceptive Bank
Tue Aug 08, 2006 8:30 am
Angela reports: "I recently sent a payoff check to Housebank Credit Card for entire balance. The check was a cashiers type from a title company because we refinanced and decided to pay some small debts off. I overnighted the check and made sure someone had to sign for it. I kept calling and checking the company website to make sure that it was received with no luck. So I tracked the package through the USPS and discovered it had been received signed for by an A. Patterson. This was on 8/2/06 and my payment was due on 8/4/06. I emailed them (Household) reminding them that it was extremely unethical and illegal for them to hold a payment past the due date.
They emailed me back stating that they received the payment and posted it to my account although they would not charge me for past due fees they may still charge me over the limit fees because the payment is pending for 14 business days. To verify funds of course. I emailed a phone number to verify funds and got no response. I also checked with the title company and they said the check had cleared their bank. This is the most deceptive company I have ever dealt with! Is this payment hold legal? I was going to try to research this a little but haven't had time. thanks PS I also paid off a Capital One account and they credited my account immediately! No problems what so ever."
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